Administración y Finanzas

KEY VOCABULARY

REVISION

These are the solutions for exercise: A) Classify these words under the following categories

Possible specific solutions: exchange, refund, replacement, credit note, repair

Proofs of purchase: invoice, credit card statement, bank statement, guaranty, warranty, receipt

Service providers: seller, trader, manufacturer, staff, supplier

Generic names for things you buy or sell: merchandise, goods, item, and article

Generic names for compensating a client: compensation, remedy, resolution, solution

This is the most important vocabulary from B) Bubble game

Problems with a product: not fit for purpose/ misdescribed /faulty / out of order / broken down / malfunctional / low standard / damaged / missing parts.

Words related to rights and duties: to be entitled to / to be (legally) obliged to / to take responsibility for / to take (further) action / to carry the blame / to blame / to go to court / provide with a remedy/ claim compensation

Complainer’s points: refuse to pay / to demand / to be entitled to a complete (full) refund / inconvenience / get money back / shipping costs.

Possible problems for customer: supplier passes the buck (the hot potato) / overcharged.

Other: At our expense/ at no cost to/ retailer.